jatwin Privacy Policy

1. Who We Are

This Privacy Policy applies to the jatwin Platform, accessible at https://jatwin.bio, and all related services, mobile experiences, and communications operated under the jatwin brand. Throughout this document, "jatwin", "we", "us", and "our" refer to the operator of the Platform. "You" and "your" refer to any individual who visits, registers on, or otherwise interacts with the Platform.

jatwin is designed and operated for the Bangladesh market, serving players primarily located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. If you have any questions about this policy or how your data is handled, please contact us at [email protected].

2. Personal Data We Collect

2.1 Data You Provide Directly

When you register an account, make a deposit, request a withdrawal, contact support, or otherwise interact with jatwin, we collect information you supply directly. This includes:

• Full legal name and date of birth
• Residential address (city, district, and postal code)
• Mobile phone number and email address
• Payment method details (bKash number, Nagad number, Rocket number, Upay ID, bank account or card information as applicable)
• Identity verification documents (National ID, passport, or other government-issued document) submitted during the KYC process
• Any communications you send to our support team, including complaint details and account queries

2.2 Data Collected Automatically

When you visit or use the Platform, certain technical data is collected automatically by our systems. This data does not directly identify you but helps us operate the Platform securely and improve your experience:

• IP address and approximate geolocation derived from it
• Device type, operating system version, and browser type
• Session timestamps, pages visited, and navigation paths within the Platform
• Betting history, game activity, deposit and withdrawal records associated with your account
• Cookies and similar tracking technologies (see Section 7)

2.3 Data From Third Parties

We may receive limited personal data about you from third-party service providers who assist us in operating the Platform. These include identity verification agencies (who confirm your name, age, and address), payment processors (who confirm transaction status), and fraud prevention services. We use this data solely for the purposes for which it was shared.

3. How We Use Your Personal Data

jatwin uses the personal data we collect for specific, legitimate purposes. We do not use your data for any purpose incompatible with those stated below. The primary purposes for which we process your data are:

• Account registration and management: to create, maintain, and secure your player account on the Platform.
• Identity verification and age checks: to confirm that you are aged 21 or above and are who you claim to be, in compliance with our responsible gaming obligations.
• Payment processing: to facilitate deposits, process withdrawals, and maintain accurate financial records for your account.
• Customer support: to respond to your queries, complaints, and requests in a timely and effective manner.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, money laundering, and unauthorised access to the Platform.
• Responsible gaming: to monitor your gaming patterns and, where appropriate, apply or suggest responsible gaming tools such as deposit limits or self-exclusion.
• Service improvement: to analyse aggregated usage data and improve the features, performance, and content of the Platform.
• Marketing communications: to send you promotional offers, seasonal bonuses (such as Eid or BPL specials), and Platform updates — but only where you have opted in to receive such communications. You may withdraw your consent at any time.
• Legal compliance: to meet any obligations imposed on us by applicable law, including record-keeping and reporting requirements.

4. Legal Basis for Processing

jatwin processes your personal data on one or more of the following lawful bases depending on the specific activity:

• Contractual necessity: processing required to create and operate your player account and fulfil transactions.
• Legitimate interests: fraud prevention, security monitoring, and service improvement, where our interests do not override your fundamental rights.
• Consent: marketing communications and the use of non-essential cookies, where you have provided explicit opt-in consent.
• Legal obligation: identity verification, age checks, and financial record-keeping required by applicable law.

Where we rely on consent as the legal basis, you have the right to withdraw that consent at any time without affecting the lawfulness of processing that took place before withdrawal.

5. Who We Share Your Data With

jatwin does not sell, rent, or trade your personal data. We share your information only with trusted third-party service providers who assist us in operating the Platform, and only to the extent necessary for their specific function. Categories of recipients include:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, Visa, and Mastercard — to process your financial transactions.
• Identity verification providers: third-party KYC services that verify your identity documents and confirm your age and address.
• Fraud prevention services: specialised providers that help us detect and prevent fraudulent activity and money laundering.
• Game content providers: studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Ezugi, and Spribe receive the minimum data required to deliver their games to your session.
• IT infrastructure and hosting providers: cloud and server infrastructure services that store and process Platform data on our behalf.
• Legal and regulatory authorities: where we are required by applicable law or a legitimate legal request to disclose data to law enforcement, courts, or regulatory bodies.

All third-party providers with whom we share personal data are bound by contractual obligations to process that data securely, to use it only for the specified purpose, and to comply with applicable data protection standards.

6. Data Retention

jatwin retains your personal data for as long as your account remains active and for a defined period thereafter, to meet legal, financial, and regulatory obligations. Specific retention guidelines are as follows:

• Account registration data and identity documents are retained for a minimum of five years following account closure, in line with standard financial record-keeping requirements.
• Transaction records (deposits, withdrawals, and bet history) are retained for a minimum of five years from the date of the transaction.
• Customer support correspondence is retained for two years from the date of the most recent interaction in a given thread.
• Marketing consent records are retained for as long as you remain an active subscriber, plus a reasonable period after opt-out to demonstrate compliance.
• Technical logs (IP addresses, session data) are retained for up to 12 months for security and fraud monitoring purposes.

When the applicable retention period expires, your data is securely deleted or anonymised so that it can no longer be associated with you as an individual. Anonymised aggregate data may be retained indefinitely for statistical and service improvement purposes.

7. Cookies and Tracking Technologies

jatwin uses cookies and similar tracking technologies to maintain your session, remember your preferences, and improve the overall performance of the Platform. Cookies are small text files stored on your device when you visit the Platform.

7.1 Essential Cookies

These cookies are required for the Platform to function correctly. They manage your login session, maintain your account state during a visit, and protect against cross-site request forgery. Essential cookies cannot be disabled without breaking core Platform functionality.

7.2 Analytics Cookies

With your consent, jatwin uses analytics cookies to understand how players navigate the Platform, which pages are most visited, and where users encounter issues. This data is aggregated and does not identify individual users. Analytics cookies help us make informed decisions about improvements to the Platform.

7.3 Marketing Cookies

Where you have opted in to marketing communications, marketing cookies allow us to track the effectiveness of promotional campaigns and tailor offers to your interests. You can withdraw your consent for marketing cookies at any time through your account settings.

8. Your Data Rights

As a jatwin player, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team at [email protected] (plain text — not a clickable link). We will respond to all verified requests within 30 days.

• Right of access: you may request a copy of the personal data we hold about you, along with information about how it is used.
• Right to rectification: if any personal data we hold about you is inaccurate or incomplete, you may request that we correct it.
• Right to erasure: you may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restrict processing: you may request that we limit how we use your data while a query or complaint is being resolved.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to withdraw consent: where processing is based on your consent (such as marketing communications), you may withdraw that consent at any time.
• Right to object: you may object to processing based on legitimate interests where you believe your fundamental rights override those interests.

Please note that some rights are subject to exceptions — for instance, we cannot delete data that we are legally required to retain for financial record-keeping or fraud investigation purposes. In such cases, we will explain the specific reason we are unable to fully honour your request.

9. Data Security

jatwin takes the security of your personal data seriously. We implement a combination of technical and organisational measures designed to protect your information from unauthorised access, disclosure, alteration, or destruction. Key security measures in place include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encrypted storage of sensitive account data, including payment method details
• Access controls that restrict internal access to personal data on a strict need-to-know basis
• Regular security audits and vulnerability assessments of Platform infrastructure
• Two-factor authentication options available to registered players for additional account protection
• Staff training on data handling obligations and secure practices

While we take all reasonable precautions, no online platform can guarantee absolute security against all threats. You are responsible for keeping your login credentials confidential and for notifying us immediately if you suspect your account has been compromised. jatwin will never ask you for your password via email or any other communication channel.

10. Players Under 21

The jatwin Platform is strictly intended for adults aged 21 and above. We do not knowingly collect or process personal data relating to individuals under this age. If we discover that data has been collected from a person under 21, we will immediately suspend the relevant account, delete the associated data, and return any deposited funds at our discretion.

If you are a parent or guardian and believe that your child may have registered on jatwin, please contact us immediately at [email protected] so we can investigate and take appropriate action.

11. Changes to This Privacy Policy

jatwin reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the features of the Platform. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered players by email or through a notice on the Platform.

Your continued use of the jatwin Platform after any such update constitutes your acceptance of the revised Privacy Policy. We encourage you to review this page periodically to stay informed about how we protect your information.

12. Contact and Data Queries

For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact our support team. All data-related requests are handled by our dedicated privacy team and will be acknowledged within 5 business days.

Support contact: [email protected] (plain text — not a clickable link). Our team operates on Bangladesh Standard Time (BST, UTC+6).